Privacy policy

Privacy Policy

Effective Date: 24/09/2025
Company: Scancom FZC (trading as Scancom.ae)
Website: www.scancom.ae

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1. Introduction

Scancom.ae (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our SIM/eSIM products, or use our related services.

We operate as a UAE-licensed company and comply with applicable UAE data protection regulations, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

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1. Information We Collect

We may collect the following categories of information:
• Personal Information: Name, company details, email address, phone number, billing/shipping address.
• Order Information: Product purchased (e.g., SIM/eSIM), activation dates, preferred delivery method.
• Technical Data: IP address, browser type, device identifiers, and cookies to improve website performance.
• Payment Information: Processed securely via our payment partners. We do not store full credit/debit card details.
• Compliance Data: Where required by law (e.g., certain international activations), we may request passport or ID copies for KYC/AML compliance.

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1. How We Use Your Information

We use your information for the following purposes:
• To process and fulfill orders for SIM and eSIM products.
• To provide after-sales support, technical assistance, and customer service.
• To generate invoices and comply with UAE VAT regulations.
• To communicate with you regarding your purchases, renewals, or related offers.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory requirements in the UAE and abroad.

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1. Sharing of Information

We only share your information with trusted third parties, including:
• Telecom and connectivity partners abroad to enable activation of SIM/eSIM services.
• Payment processors for secure transactions.
• Regulatory authorities where required by UAE law or international compliance frameworks.

We do not sell or rent your data to third parties.

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1. Data Storage & Security
   • All data is stored securely on servers hosted by trusted providers.
   • Access to your data is limited to authorized personnel only.
   • We implement technical and organizational measures to protect against loss, misuse, unauthorized access, and disclosure.

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1. International Transfers

Since we serve UAE-based businesses with connectivity abroad, your data may be transferred outside the UAE when using telecom networks or international service providers. We ensure adequate safeguards are in place to protect your data during such transfers.

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1. Cookies & Tracking

Our website uses cookies and tracking technologies to:
• Improve browsing experience.
• Monitor site performance and usage analytics.
• Remember your preferences for faster checkout.

You can disable cookies in your browser, though this may affect site functionality.

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1. Data Retention

We retain your personal data only for as long as necessary to:
• Provide services to you.
• Meet legal, accounting, and VAT compliance obligations in the UAE.
• Resolve disputes or enforce agreements.

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1. Your Rights

As a customer, you have the right to:
• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to compliance with UAE legal requirements.
• Withdraw consent to marketing communications at any time.

To exercise these rights, contact us at [insert customer support email].

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1. Children’s Privacy

Our services are intended for corporate and adult users. We do not knowingly collect information from individuals under 18.

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1. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or business requirements. The updated policy will always be available at www.scancom.ae.

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1. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Scancom FZC
Trading as Scancom.ae
Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: info@scancom.ae
Phone: +971 58 889 38 86